Privacy Policy | Digital Vasai

1. Introduction

Welcome to Digital Vasai ("we", "our", "us" or "the Company").

Digital Vasai is committed to protecting the privacy and personal information of individuals who visit our website, communicate with us, enquire about our services or engage with our business.

This Privacy Policy explains how we collect, receive, use, process, store, disclose and protect personal information when you access or use our website, https://digitalvasai.com, interact with our digital platforms, submit an enquiry, request a quotation or communicate with our team.

By accessing our website or voluntarily providing your information through our website forms, communication channels or other business interactions, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular activity, we will seek such consent before processing your personal information.

If you do not agree with this Privacy Policy, please discontinue using our website and refrain from submitting personal information through our platforms.

This Privacy Policy also explains how we may handle information received from prospective clients, existing clients, business representatives, vendors, service providers and other individuals who communicate with us.

This Policy does not automatically govern third-party websites, applications or platforms that may be linked to or integrated with our website. Such platforms operate under their own privacy policies and terms.

1. Information We Collect

Depending on how you interact with Digital Vasai, we may collect the following categories of information:

1.1 Personal Identification Information

When you submit an enquiry, request our services or communicate with us, we may collect:

Full name.
Business or company name.
Designation or professional role.
Email address.
Mobile number or contact number.
Business address or location.
Other details voluntarily provided through communication channels.

1.2 Business & Project Information

To understand your requirements and provide relevant digital marketing solutions, we may collect:

Industry or business category.
Website URL and social media profile links.
Business objectives and marketing requirements.
Project specifications and service preferences.
Advertising and promotional requirements.
Brand guidelines, logos, photographs, videos and other creative assets.
Existing marketing materials and business information.
Budget estimates and campaign-related requirements.
Other information shared during discussions or consultations.

1.3 Communication Information

We may retain information relating to communications between you and Digital Vasai, including:

Enquiry messages and submitted form details.
Emails and business correspondence.
WhatsApp messages and other business communications.
Feedback, suggestions, complaints and service requests.
Information relating to quotations, proposals and project discussions.

1.4 Technical & Website Usage Information

When you visit our website, certain technical information may be collected automatically through server logs, cookies, analytics tools and similar technologies.

This may include:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Website pages visited.
Date and time of website access.
Referring website or source.
Approximate geographical location derived from technical information.
Website navigation and interaction patterns.
Session information and other data.

The information collected may vary depending on the website technologies and third-party tools being used.

1.5 Payment & Transaction Information

If you engage our services, we may collect limited billing and transaction-related information, including:

Billing name and business details.
Billing address.
Invoice information.
Payment status and transaction references.
Details required for accounting and tax compliance.

Where payments are processed through third-party payment service providers, payment credentials such as card details, banking passwords and UPI PINs are generally handled by the respective payment provider and are not intended to be collected or stored by Digital Vasai.

1.6 Information Received Through Third-Party Platforms

We may receive information when you interact with our business through third-party platforms, including social media networks, advertising platforms, website analytics services and communication applications.

For example, when you submit a lead form through an advertising platform or contact us through a business messaging service, we may receive the information you choose to share through that platform.

Such information will be handled in accordance with this Privacy Policy and the applicable terms and privacy policies of the respective platform.

2. How We Collect Your Information

We collect personal information through different methods, including:

Directly from you: When you fill out a website form, contact us, request a quotation, subscribe to communications or share information during business discussions.
Through our website: When you browse our website, interact with its features or use cookies and similar technologies, where applicable.
Through communication channels: When you contact us through email, telephone, WhatsApp or social media.
Through advertising platforms: When you respond to our advertisements, promotional campaigns or lead generation forms.
Through business interactions: When you provide information during meetings, consultations, project discussions or service engagements.
Through third-party service providers: When authorised platforms or business partners provide information to us in connection with an enquiry, project or service.

We aim to collect only the information reasonably required for the purpose for which it is being requested.

3. Purpose Of Collecting & Using Your Information

Digital Vasai may use the information collected for the following purposes:

3.1 Responding To Enquiries

To acknowledge and respond to your enquiries.
To understand your business requirements.
To provide information about our services.
To arrange consultations and discussions.
To prepare and share quotations, proposals and estimates.

3.2 Providing Digital Marketing Services

To understand your marketing objectives.
To plan and execute digital marketing strategies.
To develop website content, creatives and promotional materials.
To manage social media accounts and advertising campaigns.
To provide SEO and website development services.
To manage lead generation activities.
To coordinate project execution and communication.
To monitor, evaluate and report campaign performance.

3.3 Business Communication

To share project updates and service-related notifications.
To communicate changes in project requirements.
To respond to feedback and complaints.
To coordinate meetings, approvals and deliverables.
To provide information about services you have requested.

3.4 Marketing & Promotional Communication

Where permitted by applicable law and subject to any required consent, we may use your contact information to:

Share information about our services.
Communicate new service offerings.
Send business updates and promotional communications.
Share relevant offers, announcements and industry-related information.
Invite you to business events, consultations or promotional activities.

You may opt out of promotional communications at any time using the unsubscribe facility, where available, or by contacting us directly.

3.5 Website Improvement & Analytics

We may use technical and website usage information to:

Understand website visitor behaviour.
Analyse website traffic and engagement.
Improve website functionality and user experience.
Identify technical issues and security threats.
Evaluate the effectiveness of our online content and advertising.
Improve our website structure, navigation and performance.

3.6 Legal & Business Requirements

We may process information where necessary to:

Comply with applicable laws and regulations.
Maintain financial and accounting records.
Respond to lawful requests from government authorities.
Establish, exercise or defend legal claims.
Prevent misuse and unauthorised activities.
Protect our business, website, clients and service providers.

4. Legal Basis For Processing Personal Information

Digital Vasai processes personal information in accordance with applicable data protection and privacy laws.

Depending on the nature of the interaction and applicable legal requirements, processing may be based on:

Your consent.
Your voluntary submission of information for a specific enquiry or requested service.
Permitted uses recognised under applicable data protection laws.
Compliance with legal obligations.
Other lawful grounds recognised under applicable legislation.

5. Cookies & Similar Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and evaluate marketing performance.

Cookies are small text files stored on your device when you visit a website.

Third-party technologies may collect certain technical and usage information in accordance with their respective privacy policies.

You may manage cookies through your browser settings and, where provided, our website's cookie preference controls. Disabling certain cookies may affect some website functionalities.

6. Sharing & Disclosure Of Personal Information

Digital Vasai does not sell personal information to third parties for their independent commercial use.

However, we may share personal information in limited circumstances where necessary for legitimate business purposes, service delivery or legal compliance.

6.1 Service Providers & Business Partners

We may share relevant information with trusted third-party service providers who assist us with:

Website hosting and maintenance.
Cloud storage and data management.
Email and business communication.
Payment processing.
Website analytics.
Advertising and marketing platforms.
Customer relationship management (CRM).
Technical support and security services.
Other operational requirements.

Such service providers may process information on our behalf or for their own purposes, depending on their role and contractual arrangements.

6.2 Legal & Regulatory Authorities

We may disclose information when required to do so under applicable laws, regulations, court orders or lawful government requests.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale or transfer of business assets, personal information may be transferred as part of the relevant transaction, subject to applicable legal requirements and appropriate safeguards.

7. Client Information & Third-Party Data

Digital Vasai may receive personal information from clients as part of providing digital marketing, website development, advertising and lead generation services.

Such information may include customer enquiries, prospective customer details, campaign leads, contact information and other data provided by clients.

Where Digital Vasai processes such information on behalf of a client, the client may determine the purposes and means of processing, while Digital Vasai may act as a service provider or data processor, depending on the circumstances and applicable law.

We will handle such information in accordance with our contractual obligations, documented client instructions and applicable legal requirements.

Clients are responsible for ensuring that they have the necessary rights, permissions and lawful basis to provide personal information to Digital Vasai for processing.

Digital Vasai will not knowingly use client-provided personal information for unrelated independent marketing purposes without an appropriate legal basis.

8. Data Retention & Deletion

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain business records and comply with applicable legal requirements.

Retention periods may vary depending on:

The nature of the information.
The purpose for which it was collected.
The duration of the business relationship.
Applicable statutory and regulatory requirements.
Accounting and taxation obligations.
Pending disputes, legal proceedings or contractual obligations.
Security, fraud prevention and record-keeping requirements.

Certain information may remain in secure backups or archived records for a limited period before being deleted through our normal retention procedures.

9. Data Security & Protection Measures

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.

Depending on the nature of the information and the services involved, these measures may include:

Secure website hosting and server configurations.
SSL/TLS encryption for data transmitted through supported connections.
Access restrictions and permission controls.
Password protection and account security measures.
Secure handling of business and customer information.
Regular website maintenance and security updates.
Use of trusted third-party service providers.
Appropriate backup and recovery procedures.
Internal controls for handling confidential information.

While we make reasonable efforts to safeguard personal information, no website, electronic transmission or data storage system can be guaranteed to be completely secure.

10. Data Breach & Security Incidents

In the event of a personal data breach or suspected security incident, we will take appropriate steps to assess, investigate, contain and address the incident.

Where required under applicable laws and regulations, we will notify the relevant individuals, authorities or other affected parties through appropriate communication channels. We may also take additional measures to prevent similar incidents from occurring in the future.

11. Children's Privacy

Our website and services are primarily intended for businesses, professionals and individuals who are legally capable of entering into business interactions.

We do not knowingly solicit personal information directly from children in connection with our business enquiries or marketing services.

If we become aware that personal information belonging to a child has been collected without the legally required consent or authorisation, we will take appropriate steps to address the matter in accordance with applicable law.

Parents or lawful guardians who believe that a child has submitted personal information through our website may contact us to request appropriate action.

12. Third-Party Websites & External Links

Our website may contain links to third-party websites, applications, social media platforms and external resources. We do not control the privacy practices, content, security measures or data collection activities of these third-party platforms. Accessing such websites or services is subject to their respective terms and privacy policies. We encourage users to review the privacy policies of external websites before sharing personal information with them.

13. Changes To This Privacy Policy

Digital Vasai reserves the right to update, revise or modify this Privacy Policy from time to time to reflect changes in:

Our business operations and services.
Website features and technologies.
Data collection and processing practices.
Third-party integrations and service providers.
Applicable laws, regulations and regulatory requirements.

We encourage visitors to review this page periodically to remain informed about how their personal information is handled.

14. Contact Information & Privacy-Related Queries

If you have any questions, concerns, requests or complaints relating to this Privacy Policy or the handling of your personal information, you may contact Digital Vasai through the Email ID: contact@digitalvasai.com or other contact information given on the contact page.